FAQ's For Phin and Paddle's Pool
Is a staff member in the pool?
Jodie is ONLY in the pool for Lesson and Lesson Trial sessions. We reccomend joining your dog if it is their first time swimming, visiting our pool, or if you just fancy going in!
Jodie is ALWAYS poolside for your first session, to help support and advise as needed. For future sessions Jodie is always nearby a the desk or shop area, so cn be poolside whenever needed. We are always happy to take photos and videos for you too!
Can my children go in?
Yes, an dult must be in the pool to support under 16s and another adult to support the dog as needed. Every non-swimmer child must have an adult join them in the water.
Are all breeds welcome?
Absolutely! All breeds, including XL bullies are welcome to use our pool. Laws, as appropriate, must be followed. Feel free to conact us if you have a restricted breed and want to know more.
Can I bring family to come watch?
Absolutely, there is plenty of space for people to come and watch. If children are coming, just make sure there is someone to watch them.
Is the pool heated?
Yes! Our pool is available year round, so we do heat it. In the summer it sits around 24c and in the winter up to 29c,
Can I stand in the pool?
Yes, you can stand in the pool and it is all one depth. Small children may not be able to.
My dog is reactive, can I stil visit?
Of course! All sessions are private and we are more than happy to accomodate reactive dogs. The pool is seperate to the shop and we have a sign to put out to notify following swimmers and shoppers.
We reccomend popping a note on your booking so we can prepare (e.g. put our sign out, inform the following swimmers to wait in their car until you have gone etc). We also suggest booking an evening sessiom in the week, or late afternoon on a saturday.
How do dogs get in the pool?
The pool has steps and a ramp to get in. There is a platform in the pool that they can then stand on to rest between swims!
Do I need to bring a buoyancy aid for my dog?
No, we have these available for you to use at no extra cost. Simply let us know you would like to use one during your session.
We reccomend using one if it is your dogs first time swimming, they aren't a srong swimmer, or they are nervous. It can always be taken off during the session.
Do I have to join my dog?
No, but it is recommended if it is their first time, or you feel they may need support. If you prefer not to, consider our swim lesson trial or a swim lesson package.
How many dogs can I book for?
Our standard 45 minute session allows bookings for up to 5 dogs.
Our lesson sessions are only 1:1.
If you are brining more dogs or want to have a party, take a look at our Party Package!
Can I reschedule my booking?
As long as you let us know up to 48 hours prior to your booking, we can reschedule. If it is 24 hours prior, depending on the circumstances, we may be able to reschdule still, you will just lose your deposit. Below this time, full payment is required and you will need to rebook a session.